1. Who this policy covers
This policy applies to the ProSpace Australia website and information you send through its enquiry form or contact channels. In this policy, “ProSpace”, “we”, “us” and “our” refer to ProSpace Australia, the website operator. We aim to handle personal information transparently and in line with the Australian Privacy Principles where they apply.
The website enquiry form is for a project enquiry. It does not take payment or confirm an order.
2. Information we collect
If you submit an enquiry, we collect the information you enter, which may include your name, email address, phone number, suburb or postcode, state or territory, preferred capsule configuration, intended use, delivery-access selection and project message. Please provide only information relevant to your enquiry. Do not include payment-card details, government identifiers, health information or other sensitive information in the message field.
When you visit the website, our hosting or security systems may record technical information such as your IP address, browser and device details, pages requested, timestamps and error information. The website also requests fonts from Google Fonts. A font request sends technical request information, including your IP address and browser headers, to Google so it can deliver the font files.
The website form includes an anti-spam field. If it is completed, the submission is silently discarded.
3. How we use information
We use enquiry information to review and respond to your project request, discuss a potential quotation, communicate with you, keep necessary business records, and protect or troubleshoot the website. We may also use or disclose information where required or authorised by law.
We do not use the website enquiry form to take payment or place an order. We do not use the information you submit for unrelated marketing unless you separately agree or the law otherwise permits.
5. Storage, retention and security
Enquiry submissions are delivered to our support email account; the current website does not save form submissions to a website database. Messages may remain in email systems and backups for as long as needed to respond, manage a potential project, keep business records, resolve disputes or meet legal obligations. Technical logs are retained according to the hosting and security configuration.
We take reasonable steps to protect information against loss, misuse, unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
6. Access and correction
You may ask us whether we hold personal information about you and request access or correction by emailing support@prospace.au. Please describe the information and the change you are seeking. We may need to verify your identity before acting. We will respond within a reasonable time and explain if we cannot provide access or make a requested correction.
7. Privacy complaints
If you are concerned about how we have handled personal information, email support@prospace.au with “Privacy complaint” in the subject line and describe what happened and how you would like it addressed. We will review the concern and respond within a reasonable time.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC). Information is available at oaic.gov.au/privacy/privacy-complaints.
8. Cookies, updates and contact
The current website pages do not load an advertising or analytics platform. Your browser may store ordinary cache or technical data, and third-party services such as Google Fonts receive the technical information needed to deliver their resources. Browser settings can restrict third-party requests, although this may affect the appearance of the site.
We may update this policy as our practices or legal requirements change. The latest update date appears at the top of the page.
Privacy enquiries can be sent to support@prospace.au or written to ProSpace Australia, 183 Rudd St, Inala QLD 4077.
Please send only information needed for your enquiry. Avoid including sensitive personal or financial details in the website form.